PROJECTS

EXPERIENCE

TECHNICAL SUPPORT

APEX SUPPLY CHAIN TECHNOLOGIES // MASON, OHIO // 2016 – PRESENT
  • Provide tier 1 hardware support prior to escalation
  • Train and educate 10+ support and field employees
  • Collaborated with Learning & Development to create training material
  • Provide support for proprietary IoT smart lockers and vending machines
  • Replicate and troubleshoot bugs escalated from Aus and EU branch

WEB SERVER ADMINISTRATOR

HELIOS IT SERVICES // SPRINGBORO, OHIO // 2016 – PRESENT
  • Linux and Microsoft server management
  • Deploy new domains and develop websites for customers
  • Developed and maintain company website
  • Provide support for issues with web hosting

AGENCY TECHNICAL SUPPORT

CINCINNATI INSURANCE COMPANY // FAIRFIELD, OHIO // 2013 – 2016
  • Provided tech support to 100+ insurance agencies
  • Created internal knowledge base using WordPress
  • Created and maintained knowledge articles
  • Liaison for Life Insurance Application development team

EDUCATION

BACHELOR OF CLOUD AND SYSTEMS ADMINISTRATION

WESTERN GOVERNORS UNIVERSITY // EXPECTED GRADUATION 2021

INFORMATION TECHNOLOGY

D. RUSSEL LEE / BUTLER TECH // 2010 – 2012