Contact Me

513-885-0953

mail@andrewjbaker.me

Work Experience

Level 2 Support Technician

Apex Supply Chain Technologies // Mason, Ohio // 2016 – Present

  • Provide support for proprietary IoT smart lockers and vending machines
  • Train and education 10+ support and field employees
  • Collaborated with Learning & Development to create training material
  • Replicate and troubleshoot bugs escalated from Aus and EU branch

Web Server Administrator

Helios IT Services // Dayton, Ohio // 2016 – Present

  • Deploy client domains and websites on virtual linux server
  • Develop and design client websites
  • Provide support to clients and employees regarding web hosting and website issues

Agency Support Technician

The Cincinnati Insurance Companies // Fairfield, Ohio // 2013 – 2016

  • Provided support to 100+ insurance agencies
  • Created internal knowledge base using WordPress
  • Created and maintained knowledge articles
  • Liaison for Life Insurance Application development team

Skills

HTML // CSS // Javascript // PHP // Python // Git

Wordpress // E-Commerce

Linux Server Administration // LEMP

Intermediate Networking

Education

Information Technology

Butler Tech // 2010 – 2012